No data can be use at Billing Bridge shopping center in ottawa?
Whizz Posts: 16,209
I hope you are doing well.
I'm sorry to hear that the signal is not great at the Billings Bridge shopping center. I would kindly suggest you verify if the APN settings of your phone are configured correctly, here you can find the Fizz APN settings https://fizz.ca/en/faq/what-are-fizz-network-settings-apn. Also, please try to set the preferred network type as 3G and switch between the available Fizz networks, while being near the location you previously mentioned.
If you need more details on how to proceed with these manipulations, please feel free to contact us and we will be more than happy to help you out.
Thank you for your kind understanding.
Have a good one!
2277 Riverside Dr., Ottawa1
Here we are customers like you.
To contact Fizz customer service directly you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-58140
Make sure your plan is active and that you have data in your plan, then try restarting your phone.
Also ensure the APN settings on your phone are correct - https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
You can also try selecting a different network on your phone. Then make sure to switch back to the Fizz network.
As mentioned, you can contact Fizz customer service if the issue continues - https://fizz.ca/en/support0