No internet for over 36 hours due to fizz deactivating my account by mistake on their side

kayice11

My internet was deactivated by fizz due to a moving appointment I have for next month and no one seems to be helping. Am confused on how long this will simply take?

Whizz

Hello @kayice11 ,

Thank you for reaching out.

As I verified your account, I noticed that the situation had been escalated to our technical team and they are doing their best to fix the issue in the shortest time possible, and we will reach back to you via e-mail with a follow-up shortly.

I count on your understanding and trust that our main interest is to provide you with high-quality services and that we are doing our best in this regard.

Please feel free to contact us anytime you need assistance as we are available 24/7 and we will be more than happy to help.

Thank you for your kind understanding

Have a great one. 😊

Ramona

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/2632790/no-internet-for-over-36-hours-due-to-fizz-deactivating-my-account-by-mistake-on-their-side

Unfortunately there is no set time frame. Have you tried restarting your modem to see if service has been restored? Fizz suggests to unplug the modem for 30 seconds, and then retry.

If you have a ticket open, you can also check its status from your account. It's best to contact Fizz customer service to get the latest update