No internet service at Billing Bridge shopping center in ottawa

666888

My phone's data can't be used, as long as I'm close to the billings bridge shopping mall in Ottawa, I contacted you last week, and you asked me to change the APN information, but it didn't help me, it still prevented me from using the data. I don't think it's my personal problem, not the sim, not the phone. Since I only lost data in that area, I can text calls but no cellular network. My mom and best friend both use fizz and they have the same problem.

Whizz

Hello, 666888,
I hope you are doing well. 

I'm sorry to hear about this. I just verified your account and I noticed that you spoke with an agent a couple of days ago and he escalated the situation to our technical team, for more in-depth verifications. I can assure you that we are doing our best to find out what is causing these interruptions in that particular area, and I can assure you that once we receive a response from our technical department, we will contact you right away via email.

It is also in our best interest to find out the source of this matter and correct it as soon as possible, to prevent it from affecting both you and other customers.

Thank you for your kind understanding.
Cheers!
-Sergiu

Fling

Hi

Here you talk to user like you

To contact Fizz customer service directly you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/2632824/no-internet-service-at-billing-bridge-shopping-center-in-ottawa

Hi

Make sure your plan is active and that you have data in your plan, then try restarting your phone.

Also ensure the APN settings on your phone are correct - https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

You can also try selecting a different network on your phone. Then make sure to switch back to the Fizz network.

As mentioned, you can contact Fizz customer service if the issue continues - https://fizz.ca/en/support