How long does it take to fix this provisioning issue?
Hi I moved and the tech came to install Internet,however it’s not working.
The customer center told me it’s a provisioning issue. How long does it take to get solved? Do I need to wait for another technician visit???
Whizz Posts: 16,209
Hello @Clarissa79 ,
Thank you for reaching out.
As I verified your account, I noticed that the situation had been escalated to our technical team and they are doing their best to fix the issue in the shortest time possible, and we will reach back to you via e-mail with a follow-up shortly.
I count on your understanding and trust that our main interest is to provide you with high-quality services and that we are doing our best in this regard.
Please feel free to contact us anytime you need assistance as we are available 24/7 and we will be more than happy to help.
Thank you for your kind understanding
Have a great one. 😊
Unfortunately there is no set time frame. Have you tried restarting your modem to see if service is working? Fizz suggests to unplug the modem for 30 seconds, and then retry.
If you have a ticket open, you can also check its status from your account. It's best to contact Fizz customer service to get the latest update.0
Yes, I have already contacted them….thanks0