No Internet

Lalallala

My modem stopped working suddenly.

Fling

Hi

Please try unplugging your modem from the electrical outlet for at least 1 minute. Then try restarting the modem.

Check the led status lights on the modem: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it#3

If one of the 2 arrows is off or flashing this means that you have a problem with the signal, the coaxial cable can be a problem in your sector. For this kind of problem, you must contact Fizz support.

Also please check your Fizz account to make sure your plan payments are up-to-date.

 

To know more about service outages in your area, you can contact customer support by chat:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

2- Any ad blockers in your browser should be disabled.

3- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

4- The green chat bubble should appear after a few seconds in the bottom right corner

This answer was from Fizzy on may 22

swatt

If restarting the modem do not work, try a reset and follow the installation process.

Whizz

Hello @Lalallala ,

Thank you for contacting us.

I kindly suggest you to contact us directly, so we can verify and help you further.

You can chat with an agent directly 24/7 using our live chat function. To contact us on the live chat you have to go to any of our FAQs and click the (?) in the lower right corner of the screen. Once you do that you will have to click on the (...) three dots which represent our live chat function.

You can use this FAQ to find the chat bubble, https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

Thank you for your kind understanding.

I wish you a great day.😊

Ramona