I have moved, the technician came to install but I have no signal

Jonathan1308

Yesterday I had my appointment for moving, the technician came to install, but never gave me a signal, the technician said that the modem was updating (2 first lights turn on and off). but after 24 hours I have no signal at home Today I sent a text to the technician and he replied that the modem must be damaged, but he never checked it .

Please I need your help

Whizz

Hello Jonathan1308,
Thank you for contacting us.

I'm really sorry to hear about this situation. I just verified your account, and it seems like the modem was not provisioned correctly. I just re-provisioned it, and it seems like everything is alright on our end. Could you please restart your modem by unplugging it for 20 seconds and then plugging it back in, then test your connection? 

I will also leave the thread open in case you would like to share the experience with the other community users that may encounter the same issue. 

Thank you for your kind understanding.
Cheers!
-Sergiu

Fling

Hi Jonathan

Here you are just usera l’une you, contact Fizz customer service directly for help

You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Fling

Jonathan

Mayby this link could help you

https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

Andrei_ref_R7VK1

Hello!

I had similar issue: after technician left, no Internet and the modem was in the permanent reboot loop. I have contacted the customer service and the next day a technician came with the new modem. Everything was resolved, so don't give up.