Internet down

SuprDave

Internet is down since around 6am this morning area postal code H7K

i power booted the modem twice but nothing.

internet interruption are fréquent with and my wifi is often saturated. I recently installed mesh network devices to improve connectivity …it seems better in terms of wifi but internet interruption are still happening (2 time a week on average

Am I alone?

Whizz

Hello SuprDave 

After verifying, I see the plan is active and in good standing, there are no maintenance works being carried out in your area. The modem is online and provides proper speeds and signals.

I kindly invite you to unplug the modem, check the cables ( both coaxial and power cable ), to see if they are damaged, and plug them back in ( test the modem in another power outlet also )

Also, please, contact us directly, so we can be able to help you further. 

You can chat with an agent directly 24/7 using our live chat function. To contact us on the live chat you have to go to any of our FAQs and click the (?) in the lower right corner of the screen. Once you do that you will have to click on the (...) three dots which represent our live chat function.
You can use this FAQ to find the chat bubble, https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

Thank you for your kind understanding. 
I wish you a great day.
-Ramona 

Dapfizzer

@SuprDave

Hi Dave,

you can test some of the troubleshooting mentioned in the following FAQ: 

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

And if the problem still persists despite the possible corrections proposed by the troubleshooting, I suggest you to contact Fizz’s support team directly to inquire about possible network work or an outage in your area, and if not, they will be able to do some further investigation to correct this situation as well as provide you precise answers.

You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814