My internet does not work and my technician left.

Ogerch Posts: 1 ✭✭
edited July 2022 in Internet

My technician came to the house to set up my cable to work correctly. It took him a good 40 ish minutes to set it up. He explained to me the coaxial wire I should use to connect and then left. I connected it to the modem but there seems to be no signal coming from the cables. I waited for about an hour for any connection to occur. There is none.

I suspect that the technician didn't verify if the connection where valid since my previous providers were Bell.

What should I do?

Best Answer

  • Fling
    Fling Posts: 8,846 ✭✭
    edited July 2022 Answer ✓

    Hi Ogerch

    Here you talk to users like you

    Start with this simple solution that often solves the problem

    1. Unplug the power cable on your Wi-Fi modem.
    2. Make sure all the lights on the modem are off once you have unplugged it.
    3. Wait ten (10) seconds.
    4. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network.

    Contact Fizz customer service for help by opening this link: and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    You can also do it on Facebook:

    -By private message on Twitter :

    -Whatsapp : (438) 393-5814

    Chatting is the only fast and efficient method because you interact directly with customer service


  • Whizz
    Whizz Posts: 19,534 admin

    Hello Ogerch,

    I am sorry to hear about this situation.
    As Fling suggested please reach our support to verify what happened.
    We are here 24/7 so feel free to reach us at any time. 

    Have a lovely day,

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