Can the installation technician do multi-floor internet setup? + other questions

FizzWizz Posts: 2 ✭✭
edited August 2022 in Internet

I have an installation appointment next week.

First of all, will the technician bring the modem and install it for us, or will it be shipped separately? I selected an option to set up the modem myself (rather than pay $50), so it is not clear to me what the implications of that are given that a technician is coming. Under the modem order, I do not see any estimated shipment date.

Second, I would like the installation technician to set up internet on multiple floors in our house. My wife and I will have home offices on floors 2 and 3, so we would like to have a direct wired connection there, and we will need the modem set up on floor 1. If we ask the technician to set that up for us, can he do it? If not, how can we request this service? It is not clear to me what the scope of the installation service will be.

Third, if we need to boost the WiFi on various floors, I presume we will need meshes, can the technician assist with that?

And lastly, going forward, if I have any urgent queries, is there a way to chat with someone from Fizz directly? I tried to find a direct contact method but could not find anything. I know you charge less because the service options are limited (e.g. no service phone number), but surely there must be a way to at least chat or email?

Thank you.

Best Answer

  • Fling
    Fling Posts: 8,970 ✭✭
    edited August 2022 Answer ✓

    Hi Fizzwizz,


    The technician bring the modem and check if you have a signal and you install yourself because you choose it that way


    If you don't a cable Vidéotron already in your house the technician will install a cable and he will put at the best place he can.


    No he will not do that


    contact Fizz customer service by opening this link: and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    You can also do it on Facebook:

    -By private message on Twitter :

    -Whatsapp : (438) 393-5814

    Chatting is the only fast and efficient method because you interact directly with customer service


  • FizzWizz
    FizzWizz Posts: 2 ✭✭

    Thank you. The chat link you provided does not give me any chat option.

    And if I request a cable connection on multiple floors, will the installation technician do that? Or will he just do it on one floor? I would rather we connect directly rather than via WiFi for our home offices.

  • Fling
    Fling Posts: 8,970 ✭✭
    edited August 2022

    I just try the link i give and i had the chat in a few seconds and i to ok screen spot to show you

    And After i click tha ?

    Choose chat

    And got Fizz customer service wait line at 18h 07

    You need to be Connect to your account up right of your screen

  • Fling
    Fling Posts: 8,970 ✭✭


    You cannot request a cable connection on multiple floors because Fizz doesen't do that.

    Whit Fizz you just has one option, this one

    Schedule the delivery of your modem.

    Easy Self-installation

    As part of the precautionary measures against the COVID-19 virus, our technician will leave your Fizz Wi-Fi modem at your door. The verification of your connection will be done from outside. You'll then have to follow our simple instructions to install your modem and configure your network yourself. The technician will be in his truck and won’t leave until he can validate everything is good to go. 


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