Internet outage

Sylvain_G

Is there an Internet outage on the Sherbrooke area? I had some issues before dinner and now lost the service completely. Restarted both my router and modem, to no avail.

Whizz

Hello Sylvain_G,

I am sorry to hear about this situation.
I have verified your connection but I could see there was a small incident in your area.
I can see the modem was offline but it seems the connection was restored now.
Please restart the modem and test again.
Here you can also find some troubleshooting you can try: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix
If by any chance is still not working please reach our support team.

Have a lovely day,
-Alex
 

Dapfizzer

@Sylvain_G

Hi Sylvain,

can you please unplug the modem from the power outlet for a few moments in order to restart it and then, after reconnecting it. You can also test some of the troubleshooting mentioned in the following FAQ: 

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

And if the problem still persists despite the possible corrections proposed by the troubleshooting, I suggest you to contact Fizz’s support team directly to inquire about possible network work or an outage in your area, and if not, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Dapfizzer

@Sylvain_G

Here's a list of the lights of your Wi-Fi modem and the different possible states:

IMPORTANT: If all Wi-Fi modem LEDs are off, it may be a simple power supply issue.

Make sure the power cable is securely connected at both ends.

If it is plugged in using an extension cord, remove it completely. The same advice applies if the modem’s power cable is plugged into a multi-outlet.

Source: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it