Charge an 20 additional dollars for my internet plan last month

Julien F. 90136

Hi, I have been charge a second time for my home internet plan (20$) and I would like to know why? Thanks

Whizz

Hello Julien F. 90136,

I am sorry to hear about this situation.
I can see the charge you mentioned.
I have escalated a ticket to verify what happened.
You will be able to see the progress from My settings > my tickets.
As soon as we have any updates we will contact you right away via e-mail. 

Have a lovely day,
-Alex

Dapfizzer

@Julien F. 90136

Hi Julien,

in this particular case, you should contact Fizz’s support team directly to inquire about this issue, they will be able to do some further investigation to correct this situation and as well of course a refund if needed. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814