Problem transfering my phone number to Fizz

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Katoub
Katoub Posts: 2 ✭✭
edited July 2022 in Internet

So, I’ve just signed up with Fizz and received my SIM card. The problem is that while they were trying to transfert my number to Fizz mobile, my account number with Koodo changed because I had to change the name of the account. So now Fizz isn’t able to get my phone number after 5 hours.

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  • Whizz
    Whizz Posts: 19,100 admin
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    Hello Katoub,

    I am sorry to hear about this situation.
    From what I can see it was just a delay.
    Please reach our team again to investigate this further. 

    Have a lovely day,
    -Alex 

Answers

  • Fling
    Fling Posts: 8,722 ✭✭
    edited July 2022
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    Hi Katoub,


    Here we are users like you and we can't help you whit that

    You need to contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814


    Chatting is the only fast and efficient method because you interact directly with customer service

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭
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    Hello @Katoub, if I understand correctly, you want to port a phone number associated with an account that doesn't have your name on it. Carriers port phone numbers only when the account information given by the new carrier matches that with the previous carrier. It is for security purposes as it is a common part of identity theft. I suggest you contact your previous carrier and see if they can help you. By changing the account number and name associated with that phone number, it no longer belongs to you.

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