How to make the modem provide internet?
How to make the modem provide internet?
Best Answer
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Hello Mathew_T72,
I am sorry for the situation encountered,
I have verified your account and I could see that your services were not reactivated at your new address.
I performed a remote manipulation from my end and your services should be working in a few minutes.
Your modem will restart and the connection will work.
I kindly advise you that in case you encounter this kind of issue with your services, to contact our customer support team in private so we can take a closer look at your account.
Our community members can advise you to a point. If nothing works, the best thing would be to contact us in private following the steps on this FAQ: https://fizz.ca/en/support
Also, in case your issue is not solved, restart the modem manually following these steps:
To restart your modem, you just have to unplug the power cord from the modem's back, wait for 30 seconds then plug it back in.
Here you can see the steps to restart: https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-i-still-have-no-connection-internet-how-do-i-fix-it
Thank you for your understanding!
Have a good one!
-Eugen0
Answers
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Hi Mathew,
if this situation is due to a pending activation service, that you can check in your Fizz account under: My plans, as long as the activation is not completed and remains ongoing in the system, only Fizz’s support team can correct it.
Here's a list of the lights of your Wi-Fi modem and the different possible states:
IMPORTANT: If all Wi-Fi modem LEDs are off, it may be a simple power supply issue.
Make sure the power cable is securely connected at both ends.
If it is plugged in using an extension cord, remove it completely. The same advice applies if the modem’s power cable is plugged into a multi-outlet.
However, you can try to unplug the modem from the power outlet for a few moments in order to restart it and then, after reconnecting it, test the services to make sure.
If the problem persists despite the possible corrections proposed by the troubleshooting, you'll have to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you advice and precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Be sure to give the modem a certain amount of time when it is first installed since it needs to be fully updated, and this may take some time before it is fully operational and therefore, here is the procedure for installing the Fizz modem: https://fizz.ca/en/faq/how-install-my-wi-fi-modem
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