I just subscribed 2days ago, until now, I have no connection for 2 days now, anyo

333

The man who deliver my modem was in a hurry, he just gave me the modem and told me to do it by myself by following instructions, and i did, but until now, it’s been 2 days that I have no connection, anyone can help? It’s difficult to ask assistance from customer service

Whizz

Hello 333,
I am sorry to hear that your internet is not working,
 I have verified your order and you chose the self-installation option. The technician made sure you have an internet connection at your place, however it was not his responsibility anymore to install the WiFI. 
I can see that you managed to get help from our customer service team via chat and your connection worked after you followed the steps on this FAQ: https://fizz.ca/en/faq/how-install-my-wi-fi-modem

Thank you for your understanding and patience!
I wish you a great day!
-Eugen

Fling

Hi 333

you can try some of the troubleshooting mentioned in those link

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

If you still have the problem contact Fizz support for help

Here's how to contact customer service

https://fizz.ca/en/support

Then you press the interrogation point (?) at the bottom right and all you have to do is choose the platform to contact them.

Chatting is the only fast and efficient method because you interact directly with customer service.