Internet not activated after moving
I moved today and videotron technician came and verify that the cable is ok. I connected the cable, but internet seem not work. Is there any delay (we have to wait for the activation) or it is immediate?) By the way the videotron technician didn’t want to stay one second more to see if all works before leaving. Very bad experience.
Best Answer
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Hello Dan Chen,
I am sorry to hear about this situation.
I can see that you contacted our support and the service is working now.
Don't hesitate to reach us again if you ever need assistance.
Have a lovely day,
-Alex0
Answers
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Hi,
if this situation is due to a pending activation service, that you can check in your Fizz account under: My plans, as long as the activation is not completed and remains ongoing in the system, only Fizz’s support team can correct it.
However, you can try to unplug the modem from the power outlet for a few moments in order to restart it and then, after reconnecting it, test the services to make sure.
If the problem persists despite the possible corrections proposed by the troubleshooting, you'll have to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you advice and precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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