Router Questions

ycOrion

I am moving to another province at the end of the month, but my bill cycle starts every mid of the month, is that ok that I unsubscribe from the internet in the middle? Is there any special plan for a half-month user? Thank you:)

Dapfizzer

@ycOrion

Hi,

you can do it whenever is best for you and here is the procedure to cancel your home Internet plan:

1. Log into your account and go to Manage.
2. Click on Unsubscribe.
3. Scroll to the bottom and confirm by clicking Unsubscribe.
4. Tell us why you are unsubscribing.
5. Enter the date when you want Home Internet service to end.
6. Click Unsubscribe.
7. On the next screen, download, write down or print your return ID number and follow the instructions for returning your Wi-Fi modem.

 

Important: You have 15 days following the date you unsubscribe to return your Wi-Fi modem, or else you will be charged the amount of $225 (plus applicable taxes). Detailed instructions will follow.

How do I return my Wi-Fi modem?

Source: https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet#2

Fizzaddict

@ycOrion Hi

You can find more info here :

1. Good to know: Based on the date you unsubscribe, you will receive a prorated refund for the monthly fee you paid based on the days left, if any, in your payment cycle. Once your modem is returned, please allow (approximately) 4-6 weeks to receive your refund.

https://fizz.ca/en/en/faq/how-do-i-unsubscribe-from-fizz-home-internet