Internet

Patlabatt · July 2022

Hey my Internet modem has stop working no where. The blue light and other green light won’t turn on have unplugged it and plugged back in and have turn off and restart the modem. I need Technician to come fix the problem.

Whizz · July 2022

Hello Patlabatt,
I am sorry for the situation encountered,
I have verified your account and I can see that you have opened up 3 posts on the same issue.
I have answered you here: https://forum.fizz.ca/en/discussion/comment/6637008#Comment_6637008

I will delete the other one that you initiated as it is not respecting our Community Guidelines.
You can verify them here: https://fizz.ca/en/community-user-guidelines
Thank you for your understanding!
Have a good one!
-Eugen

Fling · July 2022

Hi Patlabatt,

Here you are talking to users like you

you can try some of the troubleshooting mentioned in those link before contacting Fizz support

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

If you still have the problem contact Fizz support for help

Here's how to contact customer service

https://fizz.ca/en/support

Then you press the interrogation point (?) at the bottom right and all you have to do is choose the platform to contact them.

Chatting is the only fast and efficient method because you interact directly with customer service.

Fling · July 2022

you can try some of the troubleshooting mentioned in those link

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it