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Best Answer
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Hello Patlabatt,
I am sorry for the situation encountered,
I have verified your account and I can see that you have opened up 3 posts on the same issue.
I have answered you here: https://forum.fizz.ca/en/discussion/comment/6637008#Comment_6637008I will delete the other one that you initiated as it is not respecting our Community Guidelines.
You can verify them here: https://fizz.ca/en/community-user-guidelines
Thank you for your understanding!
Have a good one!
-Eugen0
Answers
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Hi Patlabatt,
Here you are talking to users like you
you can try some of the troubleshooting mentioned in those link before contacting Fizz support
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
If you still have the problem contact Fizz support for help
Here's how to contact customer service
Then you press the interrogation point (?) at the bottom right and all you have to do is choose the platform to contact them.
Chatting is the only fast and efficient method because you interact directly with customer service.
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you can try some of the troubleshooting mentioned in those link
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
If you still have the problem contact Fizz support for help
Here's how to contact customer service
Then you press the interrogation point (?) at the bottom right and all you have to do is choose the platform to contact them.
Chatting is the only fast and efficient method because you interact directly with customer service.
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