Internet not working 6 days after installation.

IsaacLevy
IsaacLevy Posts: 2 ✭✭
edited July 2022 in Internet

Hello,

I recently moved and had my modem installed by a technician, however I have not been able to access the internet at all. On my account, my internet plan is still showing "activation pending" and even after multiple redos of the setup this status has not changed.

I had a ticket opened the day after my installation but it has been 6 days with no progress on it. I work from home so not having internet access has been quite distressing and I need this issue to be fixed ASAP. If anyone on the technical team can take a look at this issue, I would appreciate that very much.

Thank you.

Best Answer

  • Whizz
    Whizz Posts: 23,989 admin
    Answer ✓

    Hello IsaacLevy,
    I am sorry for the situation encountered,
    I can see that you managed to get help from our customer service team and a ticket was escalated to our technical team for this case. 
    At this time, I could only ask for your patience until this is fixed.
    As soon as we have news, you will be informed via email.
    You can see the ticket in your account> overview.
    Thank you for your understanding!
    Have a great day!
    -Eugen

Answers

  • IsaacLevy
    IsaacLevy Posts: 2 ✭✭

    After looking through the forum, it looks like this issue has also occurred for a number of people and that @Whizz knows how to solve it.

    Whizz, can you check this issue out for me when you get the chance?

    Thank you!

This discussion has been closed.

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