Fizz modem

GrosBoubou

Hi,

I shipped my modem back to fizz because I was cancelling my subscription, and then I received a message about not having sent the modem to Fizz and having to pay extra fees if it doesn't arrive soon. Yet, I just checked the delivery code to figure out where it is, and it says it was delivered to Boucharville. I was wondering what I was suppose to do.

Thanks,

Jean-Luc Gagnon

Dapfizzer

@Jean-Luc G.

Hi,

if you have retained your evidence of sending the modem by mail, simply contact Fizz’s support team, and when the modem is back at Fizz, the dedicated team could then reimburse the equipment if everything is compliant and in the same condition as when you took possession of the equipment.

Here's how to contact Fizz’s support team directly to inquire about this specific situation and they'll be able to correct it. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

MyriamC

@Jean-Luc G. Hi I would advise to contact Fizz by chat

Whizz

Hello Jean-Luc G.,
I am sorry for the situation encountered,
 I have verified your account and I can see that you managed to contact our customer support team as the community users advised you to.
We have escalated the matter to our dedicated department to verify where the modem is. 
When the situation is resolved, you will receive an email from us with all the details.
Thank you for your understanding!
Have a good one!
-Eugen