No internet connection after moving

fede

Recently I moved to a different address, the technician said everything was OK. We did not check for internet in the middle of the move. I try to reset to fabric parameters and reinstall the wifi password but no results; my phone accessed the wifi but no Internet.

Whizz

Hello fede,

I am sorry to hear about this situation.
I have made some manual adjustments and the service should be working soon.
Please restart the modem by unplugging the power cord for 15 seconds so that the changes I made can be applied.
If by any chance this persists, please contact our support team. 

Have a lovely day,
-Alex

Dapfizzer

@fede

Hi,

if this situation is due to a pending activation service, that you can check in your Fizz account under: My plans, as long as the activation is not completed and remains ongoing in the system, only Fizz’s support team can correct it.

However, you can try to unplug the modem from the power outlet for a few moments in order to restart it and then, after reconnecting it, test the services to make sure.

If the problem persists despite the possible corrections proposed by the troubleshooting, you'll have to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you advice and precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814