Set up cancelation ?

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Ssb
Ssb Posts: 1 ✭✭
edited July 2022 in Internet

A technician was supposed to stop by 12pm-5pm and I got an email saying it was cancelled and I was being refunded ? I’m not sure why this happened! :( I waited a week for my appointment!

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  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Ssb


    Hi,

    Sorry about this situation... Unfortunately, you'll have to reschedule a new appointment.

    You can reschedule another appointment yourself from the account by going to My plans → Manage my plan → Appointments. Once 24 hours have passed since the appointment's due date, the Reschedule button will appear there. You can then choose a new date and time that works best for you

    P.S: Once 24-hours have elapsed since the due date of the appointment, the «Reschedule» button will appear.


    Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

  • Whizz
    Whizz Posts: 19,947 admin
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    Hello Ssb,
    I am sorry for the situation encountered,
    We have escalated a ticket to our technical team to investigate what happened with this order.  
    You can see the ticket in your account> Overview. 
    As soon as we have an answer, we will contact you via email with all the details.
    Thank you for your understanding!
    Have a good one!
    -Eugen

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  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Ssb


    however, before to do so, you should contact Fizz’s support team directly for specific answers about this strange situation, they'll be able to proceed further investigations... Here's the procedure to follow in order to be able to contact the service. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

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