Are you doing a maintenance in my area ? No internet available

Luminused

Are you doing a maintenance in my area ? No internet available 

Dapfizzer

@Luminused

Here's a list of the lights of your Wi-Fi modem and the different possible states:

IMPORTANT: If all Wi-Fi modem LEDs are off, it may be a simple power supply issue.

Make sure the power cable is securely connected at both ends.

If it is plugged in using an extension cord, remove it completely. The same advice applies if the modem’s power cable is plugged into a multi-outlet.

Source: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

Dapfizzer

@Luminused

Hi,

can you please unplug the modem from the power outlet for a few moments in order to restart it and then, after reconnecting it. You can also test some of the troubleshooting mentioned in the following FAQ: 

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

And if the problem still persists despite the possible corrections proposed by the troubleshooting, I suggest you to contact Fizz’s support team directly to inquire about possible network work or an outage in your area, and if not, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Whizz

Hello Luminused,

I am sorry to hear the internet is not working in your area.

I have verified in my tools, and I kindly inform you that there is no work carried out in your area affecting the services right now. In order to be able to help you out with more verifications on this subject and to bring you a solution, I propose you to contact us in private to check further together: https://fizz.ca/en/contact-us 

Thank you for your patience.
Have a great day!
-Adelina