Paid for data add-on for Europe - Get no confirmation and no procedure
Hi,
I just passed an order to add data for Zone Europe but I get no confirmation, nowhere to see on the account the status of the data and there seems to be specific instructions to follow to get it connected there but I get nothing, no message from fizz, no notification.
How can I be sure that my phone will work once in Europe? There wasn't even an activity/expiry date when making the purchase. Thanks
Best Answer
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Hello Travelizz,
Thank you for reaching us.
I can see that you have a travel add-on for Portugal.
It is ready to use, you just need to have the roaming option active and connect to a local network once you arrive there.
If you encounter any difficulties you can also reach our support team at any time, we are 24/7 for you.
Have a good one,
-Alex
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Answers
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Hi,
Add-Ons are active immediately. They’re valid until the end of your next payment cycle.
In other words, if there are 10 days left on your current payment cycle, your Add-On will be valid for approximately 40 days.
Source: https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one
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Just to be sure that this purchase have been done, since you have'nt received a confirmation Mail of it, you can contact Fizz’s support team directly. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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