How long am I expected to wait for the activation of my internet?
I had the tech guy come yesterday, said connection is there and activated. Did all the steps to set up the modem. And in my account it says it is still not activated . I have a ticket number associated to the issue. I’m sure at some point this will be resolved although very inconvenient because I work from home and depend on internet access. My question is simple : how long am I expected to be patient without a actual estimated time of this being fixed when I depend if internet to make an income ?
Best Answer
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Hello Manor,
I am sorry for the situation encountered.
I have verified your account and I see the ticket regarding the internet plan is still under verification by our technical team.
As soon as we will have an answer from them you will be notified by e-mail address. You can follow the progress of the ticket as well on your account by going to My Settings >>My Tickets.
Thank you for your patience.
Have a great day!
-Adelina1
Answers
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Unfortunately, here we are all end users just like you. So for further info, you should contact Fizz customer service.
Typically if the tech checks the line and it is good, he just signals that the modem is good to go and it is provisioned. Take a few minutes at max. On your modem, the 2nd and 3rd lights from the top, what is their status ? Green flashing and cycling, or Blue Solid ? If they are green flashing, then the modem is not being provisioned so there is an issue on their end. If they are Solid Blue, then the modem is provisioned. Try connecting to the modem with an Ethernet cable (I think there as one included with the modem) to see if that works. If that works, then it is a modem configuration issue, and for that, you will need to connect to the modem and configure it.
To Contact Customer Service (if lights are not blue). Fizz Customer service agents are only available online.
- Sign into your account
- Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
- Go to bottom of page and Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
- Choose the option 💬 chat
- If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..
Other means of contact
- Whatsapp: (438) 393-5814
- By private message on Twitter: https://mobile.twitter.com/fizz_ca
- By private message on Facebook: https://www.facebook.com/fizzca/
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I have done all of that and chatted with customer service. The second and third lights are blue and nothing is blinking. I have no device that I can use with a Ethernet cable and customer service has given me a ticket number telling me a technician is going to solve the issue. How ever , no time frame , no other information , not contact number , no nothing else besides unhelpful apologies of understanding. I have deadlines by Monday morning and need internet to work. Horrible timing and I don’t understand how they can say the installation was successful when it does not work and I have to pay the price and wait…
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They also told me that if in my account -in plans - if my status of internet is Activation pending then it is a problem on there end. Which is the case .
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Day 3 of activation pending of my home internet with a ticket in « high priority » to which I say is BS. I had read a similar post in this forum platform to which the person specified they opted out of the 60$ VIP instillation. Making the correlation that this happens to people who chose the self installation option. I am not sure if this is actually true or not however I will give it the benefit of the doubt until proven otherwise as my situation has yet to be resolved.
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After 4 days your company has successfully made me loose all patience and I have already contacted another service provider… to which they are coming today and installing the internet… funny how quick they are and how slow fizz is. I will be contacting customer service after the activation to cancel and reimburse me for the my phone data I have used up during this pathetic ordeal and also give me my money back . To anyone who reads this … go spend a little extra for a internet company THAT ACTUALLY DOES THE JOB THEY ARE MEANT TO DO .
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