My Modem is offline & Upstream-Downstream are flashin after technician visit

Burak T.

Hello,

I had a technician visit yesterday and i was told that my modem was updating and i would have the connection right away but 2 icons have been flashing since yesterday and i still have no connection.

Can you help me resolve this ?

Whizz

Hello Burak T.,
I am sorry for the situation encountered,
I have verified your account and I can see that your services are working now.
You managed to get help from our customer support team and they reactivated your services at your new address.
If you still encounter issues with your services, I would advise you to try some troubleshooting steps from this FAQ:   https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
Thank you for your understanding and patience!
Have a good day!
-Eugen

Dapfizzer

@Burak T.

Hi Burak,

if this situation is due to a pending activation service, that you can check in your Fizz account under: My plans, as long as the activation is not completed and remains ongoing in the system, only Fizz’s support team can correct it.

Here's a list of the lights of your Wi-Fi modem and the different possible states:

IMPORTANT: If all Wi-Fi modem LEDs are off, it may be a simple power supply issue.

Make sure the power cable is securely connected at both ends.

If it is plugged in using an extension cord, remove it completely. The same advice applies if the modem’s power cable is plugged into a multi-outlet.

However, you can try to unplug the modem from the power outlet for a few moments in order to restart it and then, after reconnecting it, test the services to make sure.

If the problem persists despite the possible corrections proposed by the troubleshooting, you'll have to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you advice and precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Burak T.

i was supposed to have my internet connected 8 days ago and i still have no connection. I missed full week of work.

IF i manage to get a reply from fizz customer services after a day or two, it is just a generic (copy/paste) message.

this is just horrible

Mathieu12341234

I have the same issue and to be honest I'm just about to drop fizz for a different company over this.

Burak T.

https://forum.fizz.ca/en/discussion/comment/6638917#Comment_6638917

Yup I’ll probably do that as well