Do I get informed fast if I missed my appointment?
I took a chance and scheduled an appointment which is today, but wasn’t there before 1:30 even though my appointment was 12-5pm. I’d like to know if I missed the technician and do I get informed fast?
Best Answer
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Hi Hugo,
the technician won’t contact you if he plans to be there within the time slot reserved. He’ll only contact you if he is early or late based on what was planned.
Your technician appointments are in your Fizz account. Simply log in and under My plans > Manage plan > Appointments You’ll be able to view, reschedule or cancel your appointment, even up until the moment when the technician is on route.
If the appointment didn’t take place.
Should the appointment with a technician not happen for whatever reason, check your emails. You’ll receive further instructions and next steps from us, right in your inbox.
Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
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Answers
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However, if you have any questions related to this paticular situation or any other topics, and you would like to contact Fizz’s support team directly for advice but also for specific answers about this situation, here is the procedure to follow in order to be able to contact the service. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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