Late/Missed Instillation
Yesterday, the technician was supposed to come by from 12-5pm but only came around 6:40pm but we weren't there because we thought he would only come before 5 and that the appointment would be cancelled. He ended up just dropping off the modem but since we weren't there, he didn't set up a coaxial outlet for the coaxial cable. So now we can't set up the modem without the outlet. Would it be possible to have another technician be sent anytime soon to set the coax outlet up?
Best Answer
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Hi Esther,
in this specific situation, you should contact Fizz’s support team directly for another apointement, they will be able to provide you advise as well as precise answers in this particular case. You can do it by opening the following link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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