Can someone at fizz check the network connection please

Mr_leroux
Mr_leroux Posts: 1 ✭✭
edited October 2022 in Internet

I followed all the steps to make it work but I still don't have internet. There's some work done on my building and I suspect a cable outside was maybe damaged or unplugged. Is there anyway to check the connexion between my router and the network?

Best Answer

  • Whizz
    Whizz Posts: 23,193 admin
    edited October 2022 Answer ✓

    Hello @Mr_leroux,

    Thank you for being part of the Fizz community!

    I am sorry to hear about this situation.

    In order to make further verifications with you, please contact us in private. If indeed after all the manipulations the situation isn't fixed, it may be possible that the cable was cut outside and we will need to set a technician appointment to resolve the situation.

    You can contact us following the steps from this FAQ: https://fizz.ca/en/support

    I am counting on your understanding and we will wait for you.

    Have a good night,

    -Georgian

Answers

  • Mamie
    Mamie Posts: 1,784 ✭✭

    @Mr_leroux

    Hi, for this you can contact Fizz customer service. They will be able to check the connection with their tools and see the situation. Go to: https://fizz.ca/en/faq/resolving-issues

    and simply scroll down until you see the green bubble with a question mark, you can chat with support.

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