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Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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changing sim Card. How to? It does not let meChanging my sim card to a 5G. Not able to -
I made tech. Appointment for Labour Day, are Fizz technicians working tomorrow?When I was choosing a day and time for my internet to be set up, I chose Monday Sept 5, not realizi…
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Slow internet connectionHello, Hope all is well. Over the last couple days, internet connection has been extremely slow c… -
Can't activate sim card.I would like to activate my new sim card and everytime I try to do it on the last step I get the fo…
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Home Internet outage in Sainte-Marie since this morningMy home internet service is down from 11:40 am today, in the Sainte-Marie area due to maintenance w… -
Yesterday I received the sim card but to activate it a notice appears saying that there are no new nYesterday I received the sim card but to activate it a notice appears saying that there are no new …
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Just installed my new modem and it doesn't workSo I just installed both wires on my brand you modem and yet nothing works and the 5G ain't showing…
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Anyone has internet in Coaticook?I can’t find the area where the home internet service is provided… -
how can I pay?My account says that I have a balance due but when I click on procced to pay nothing shows up, I ca…
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Change addressMy unitt number is not 309 it is 319
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Wi-fi Modem password key is wrongHi, I've been trying to connect to my Wi-fi using the password on the back or my modem but it says …
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Technician didn’t comeHi I had a scheduled appointment for a technician to come today. He texted me but the text was from…
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5G flashingHi! i installed my fizz platform 2 weeks ago and it worked super well. This morning, the ethernet …
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Impossible to chat with someone/ internet problemsI’ve been having connection problems since the outage in verdun yesterday. I tried to chat with som…
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No internethello i have no internet connection for the past hour now, nothing is working to fix it and I can’…
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Lost modem during moveWhen the technician arrives, do they have extra modems on them? We seem to have misplaced ours duri…
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Is the technician going to show upI have an appointment now and window is 5:30-8:30 PM . I don’t have a contact number neither the de…
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The Coax cable is broke What should I do?The coax cable broke what can I do to change my modem
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Help. I don’t know where to plug the the coaxial cableI just got my new modem. I don’t know where to plug the coaxial cable. I only se ether plugs for th…
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my cellphone droped in the lake and i need new sim card, what should i do?my cellphone droped in the lake and i need new sim card, what should i do?
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My billWhy am I being charged from the 18/8 when it was only delivered the 4th sept. Im only starting with…
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My Modem is brokenMy modem is broken, the plug where you connect cable is completely broken and I can’t connect the c…
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Can't connect to Fizz Wifi appI enter the correct password. I sign in and it immediately ask me to reconnect. It's a never ending… -
Modem not workingHi, I had the technician drop off my modem today for self installation. Im unable to connect to the…
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The buzzer to my apartment is not working. How will I know the technician is here to give me the boxThe buzzer to my apartment is not working. How will I know the technician is here to give me the bo…
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