Cable disconnected?

sebotron
sebotron Posts: 1
edited August 31 in Internet

My internet has been down for a while. There's a person replacing the roof on my balcony since this morning and I suspect they may have accidentally disconnected or damaged the cable. I asked and they seemed unsure. How do I get Fizz to check my cable connection and send a tech if needed?

Thank you!

Best Answer

  • Whizz
    Whizz Posts: 15,561
    Answer ✓

    Hello @sebotron ,


    Sorry to hear about the situation encountered.

    We verified your account and it looks like a service call was set for the 1st of September from 07:30 AM to 20:30 PM, so we kindly advise you to stay home as the technician can come anytime in that time-frame.


    You will be contacted 30 minutes prior to his arrival also.


    More details on how to prepare for his visit can be found here : https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address at the last point of the FAQ.


    Have a good day,

    -Raul :)

Answers

This discussion has been closed.