Cable disconnected?
My internet has been down for a while. There's a person replacing the roof on my balcony since this morning and I suspect they may have accidentally disconnected or damaged the cable. I asked and they seemed unsure. How do I get Fizz to check my cable connection and send a tech if needed?
Thank you!
Best Answer
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Hello @sebotron ,
Sorry to hear about the situation encountered.
We verified your account and it looks like a service call was set for the 1st of September from 07:30 AM to 20:30 PM, so we kindly advise you to stay home as the technician can come anytime in that time-frame.
You will be contacted 30 minutes prior to his arrival also.
More details on how to prepare for his visit can be found here : https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address at the last point of the FAQ.
Have a good day,
-Raul :)
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Answers
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Hi @sebotron
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
• Whatsapp: (438) 393-5814
• By private message on Twitter: https://mobile.twitter.com/fizz_ca
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