Cable disconnected?

sebotron Posts: 1 ✭✭
edited August 2022 in Internet

My internet has been down for a while. There's a person replacing the roof on my balcony since this morning and I suspect they may have accidentally disconnected or damaged the cable. I asked and they seemed unsure. How do I get Fizz to check my cable connection and send a tech if needed?

Thank you!

Best Answer

  • Whizz
    Whizz Posts: 19,043 admin
    Answer ✓

    Hello @sebotron ,

    Sorry to hear about the situation encountered.

    We verified your account and it looks like a service call was set for the 1st of September from 07:30 AM to 20:30 PM, so we kindly advise you to stay home as the technician can come anytime in that time-frame.

    You will be contacted 30 minutes prior to his arrival also.

    More details on how to prepare for his visit can be found here : at the last point of the FAQ.

    Have a good day,

    -Raul :)


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