Technician did not show up for activation yesterday

Pelicloud
Pelicloud Posts: 4 ✭✭
edited August 2022 in Internet

We signed up for fizz internet and installation/activation was scheduled for yesterday. I chose self-install so I'm not sure why a technician needed to come but I was at least expecting to receive the modem but we didn't get anything yesterday other than constant emails reminding us to be at home when the technician comes. We were there all day, no one came.

We really need the modem as soon as possible. We tried contacting you through messenger, no answer and your chat feature does not work. There seems to be no way to contact you when we have issues... Please tell us what is going on.

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,919 ✭✭
    Answer ✓

    Hi @Pelicloud

    The modem will be delivered by technician it is the only option


    ps Here we are users

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,919 ✭✭
    edited August 2022

    Hi @Pelicloud

    Probably the technicien had some problem

    you must reschedule a new appointement https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

    Your technician appointments are in your Fizz account. Simply log in and under My plans > Manage plan > Appointments  You’ll be able to view, reschedule or cancel your appointment, even up until the moment when the technician is on route.

    You can reschedule your appointment up to three (3) times. After that, your order will be cancelled, and you’ll have to start the process all over.

    Good to know: Service calls (for repairs) do not appear in your account. Reach us using the chat bubble to reschedule or cancel a service call.

    you can also contact the support to let them know

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    • Whatsapp: (438) 393-5814

    • By private message on Twitter: https://mobile.twitter.com/fizz_ca

    • By private message on Facebook: https://www.facebook.com/fizzca/

  • Pelicloud
    Pelicloud Posts: 4 ✭✭

    I don't need an automated message. I can't wait to reschedule an appointment. I need it today. All the chat options you offered I havn't received an answer sicne yesterday.

    If you can't do anything, can you at least tell me if I should expect only the modem or a technician actually needs to come run some cabling? I don't think it's needed.

  • Pelicloud
    Pelicloud Posts: 4 ✭✭

    Ho sorry thank you for clarifying this is a user forum. I guess there really is no way to reach them... I'll wait a little but I'll just cancel my fizz internet if they don't answer I can't wait until Next Tuesday to get another appointment.

    I keep going up and down in the chat queue

  • Pelicloud
    Pelicloud Posts: 4 ✭✭

    In case it happens to someone else, I was never able to contact anyone at Fizz but the technician showed up today and I now have internet. My suggestion would be to have some kind of automation that tells the customer when there is a delay.

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