internet keeps going out

robinmilo

My internet keeps going out. How can I make sure it doesn't happen again?

Whizz

Hello @robinmilo ,

Sorry to hear about the situation encountered.

We verified your modem`s signals and it looks like there were some fluctuations in the past few days.

Please check the cables ( unplug them and plug them back in ) , for damage and reboot the modem or factory reset it as a bit more details can be found here also : https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

If the issue persists,do reach our colleagues on Live chat to further assist.

Have a good one,

-Raul

Olic

Did you try with a network cable?

If yes and it still cut :

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

if you just have the problem on WiFi :

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it