ukwiza Posts: 2 ✭✭
edited October 2022 in Internet

Hello Fizz! I have been waiting for someone to activate my internet since Monday but I am yet to find. On Tuesday I saw a notice that a technician missed but I failed to understand why they never tried my phone on the day. I rescheduled the appointment, and the earliest option was only after two days which is today. Today, I spent my day at home but found no one, no notice on the door, no phone call...

I feel like I must have Fizz or a different company internet installed by tomorrow. Let me know if it is possible for tomorrow. Please, you can call me since I have included my telephone number in the account details.

Thanking you.

Best Answer

  • Whizz
    Whizz Posts: 19,105 admin
    Answer ✓

    Hello @ukwiza ,

    Sorry to hear about the situation encountered!

    In some rare cases, it can happen that the technicians are late or they can even miss the appointment due to previous installations taking more than expected thus not allowing the technician to honor the next one.

    From what I verified on your account, it looks like you already canceled the appointment which we were sorry to see, but we will respect the decision you took since you needed a quicker installation.

    I do hope, that you will give us another chance maybe sometime in the near future though.

    Have a good day,

    -Raul :)


  • Jess_i88b6
    Jess_i88b6 Posts: 13,037 ✭✭

    Hi @ukwiza

    Please contact the support here we are users

    You can chat in direct

    • Sign into your account

    • Follow the link on this page:

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    • Whatsapp: (438) 393-5814

    • By private message on Twitter:

    • By private message on Facebook:

  • Mataze
    Mataze Posts: 2,070 ✭✭

    Hi @ukwiza

    Sorry to hear, it is possible that the technician who had an appointment with you was unable to show up due to complications with the previous installation.

    You can reschedule another appointment yourself from the account by going to My plans → Manage my plan → Appointments. Once 24 hours have passed since the appointment's due date, the Reschedule button will appear there. You can then choose a new date and time that works best for you.

    They are usually Videotron people that do the installation.

    PS. You can reschedule only 24h after the missing appointment


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