Hi, My home internet keeps disconnecting today.

Ehsan
Ehsan Posts: 4

Hi, My home internet keeps disconnecting today. I already tried all the recommended steps, still cutting out. It is very frustrating, I'm unable to work properly.

Answers

  • Mataze
    Mataze ⭐ REFERRAL CODE ⭐ P62DG⭐ CODE RÉFÉRENCE ⭐ Posts: 1,039
    edited September 1

    Hi @Ehsan

    Sorry to read that. You can test some of the troubleshooting mentioned in the following FAQ: 

    https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

    https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

    https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it


    If the situation keeps happening, you gonna have to contact Fizz support service team. They will be able to run some tests and see what's going on much more in details.

  • Jessy_ref_i88b6
    Jessy_ref_i88b6 ⭐ :REFERRAL CODE: ⭐ i88b6 ⭐ :CODE RÉFÉRENCE: ⭐ 🇺🇦 🇺🇦 🇺🇦Posts: 2,645

    Hi @Ehsan

    Sorry to ear about your problem. 

    Please unplug your modem for 2 minutes, after the reconnection wait another 2 minutes, then test your connection with a device connected directly to the modem by ethernet, if you can. Does the problem happening with WIFI only or even when your device is connected by ethernet cable?

     

    If the problem happens with wifi only, you can check here for more info:

    https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

     

    If you also have the problem with a wired connection, please check here:

    https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

    You can contact customer support by chat, from 8 AM to 9 PM every day:

     You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    • Whatsapp: (438) 393-5814

    • By private message on Twitter: https://mobile.twitter.com/fizz_ca

    • By private message on Facebook: https://www.facebook.com/fizzca/

  • Ehsan
    Ehsan Posts: 4

    I checked all mentioned steps but still no internet !

    Already did shoot a message to customer support through WhatsApp but no one answered me except an automatic reply!

  • Mataze
    Mataze ⭐ REFERRAL CODE ⭐ P62DG⭐ CODE RÉFÉRENCE ⭐ Posts: 1,039

    @Ehsan

    Once that you mentionned in the automatic reply that it didn't solve your problem, you should be queued in order to speak with someone. That person will try to look at your problems and you might be sleepinhg and not answering. Make sure that you describe properly the problem.

    Every time that I had issue and contacted Fizz, they usually answered/fixed my problem within 24hours. I find the chat form Facebook more convenient.

    Hope it helps and that the problemm will be fix as quickly as possible.

  • Ehsan
    Ehsan Posts: 4

    Thanks @Mataze , Actually I described the issue and asked to talk to someone but I mean 24 hours sounds too long! I hoped if there was a technical issue then could inform to wait but without any response looks like being in limbo.

  • Ehsan
    Ehsan Posts: 4

    Three hours later, still no internet and STILL not any single person answered to me on Facebook, WhatsApp and Fizz app chat box, this is unbelievable! I see a Videoteron truck working on something close to my area. Very frustrating….

  • Jessy_ref_i88b6
    Jessy_ref_i88b6 ⭐ :REFERRAL CODE: ⭐ i88b6 ⭐ :CODE RÉFÉRENCE: ⭐ 🇺🇦 🇺🇦 🇺🇦Posts: 2,645

    Hi @Ehsan

    Probably there is an outage in your area, but you should be able to be in contact with the support.

    Can I suggest to try again with the chat?