Ordered a VoLTE sim card and can’t see it on order history

kamal B. #5035

I’ve ordered a sim card on fizz that is compatible with VoLTE and I can see that the transaction passed but I can’t see it in order history nor track it, it’s been 7 days since I ordered it (Montreal)

Whizz

Hello @kamal B. #5035 ,

Please note that these Sim card orders cannot be tracked but they usually reach our clients in about 2 weeks since they were ordered.

Verifying your Fizz account I could see that you managed to receive the Sim card and completed the change order on your side.

Be sure that after the change, you insert the new sim and reboot your phone with the Sim inside.

Test the line following these details : https://fizz.ca/en/faq/how-test-my-fizz-line as the connection should work afterward.

If you have issues by any chance,do reach our colleagues on Live chat for further assistance.

Have a good one,

-Raul

Jess_i88b6

Hi @kamal B. #5035

I would lie to suggest to contact the support

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

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