My payment still not working

Ahmed Y.
Ahmed Y. Posts: 9 ✭✭
edited August 2022 in Internet

I tried 4 different visa cards but my payment is not going through!

How can I fix this?

don't send me the links to check the accepted cards, i've seen that.

don't tell me contact your card issuer, I did that.

Answers

  • D_M_O
    D_M_O Posts: 129 ✭✭

    Is it when you insert the details of the card or later in the process?

  • Ahmed Y.
    Ahmed Y. Posts: 9 ✭✭

    Later in the process. I successfully add a card, but when I want to pay, that says that my card can not be verified. even if i used to pay with the same card.

  • Olic
    Olic Posts: 822 ✭✭
    edited August 2022

    Go to : https://fizz.ca/en/faq/how-do-i-fix-payment-issue

    If you can’t find the answer on that page, click on the green "?" in the right-hand corner to chat with Fizz support.

  • Whizz
    Whizz Posts: 23,031 admin

    Hello @Ahmed Y. ,


    Sorry to hear about the situation encountered.


    In this case, I would like to advise you to reach us on Live chat, as we will have to escalate the case further to our dedicated team.


    You had a ticket opened, and our team stated that the issue is coming from the bank, but we do understand that the issue might be actually a bit more complex than initially stated.


    So to remedy the situation, do reach us on Live chat following these details : https://fizz.ca/en/support to assist further.


    Have a good one,

    -Raul

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