Hello, I am cancelling my home internet plan tomorrow (Aug 31) but my card was charged on Aug 29 for the next billing cycle (september) but I won't use it since I'm moving to a new place, can I get a refund? thanks!
Hello @Renatha ,
Sorry to hear about the situation encountered.
In this case, be sure that you return the modem, and after Fizz confirms the modem as received, you will receive a refund for the payment.
More details can be found here : https://fizz.ca/en/en/faq/how-do-i-unsubscribe-from-fizz-home-internet
Have a good day,
Don't worry you will be refund
Good to know: Based on the date you unsubscribe, you will receive a prorated refund for the monthly fee you paid based on the days left, if any, in your payment cycle. Once your modem is returned, please allow (approximately) 4-6 weeks to receive your refund.
don't forget to return the modem