I'm unable to send message to the client service

Lexore

I have a lot of problem right now with my internet. I'm also not able to ask the client service the problem. I'm not also really bad with computer.

What can I do ?

I have a problem that happen sometimes only for some PC, there connection go to like 0-1Ko/s for sometimes 1 hour or even more. I share my connection to the same router from my phone and the connection is really good, but direct connect not...

Also, my router sometimes restart for no reason. I'm in a work meeting and I'm just disconnect for like 5 min, because also that routeur is really slow to start....

My last problem, all messages I send to client service from app are not send. They appear with a red warning icon. That happen since 2-3 weeks maybe or more. I've also lost all my history conversation with them....

Whizz

Hello Lexore,

I am sorry to hear about this situation.
I have verified your connection and some of the signals were not within normal values.
I recommend contacting our support team to investigate this further.
Here you can find some troubleshooting you can try in the meantime:  https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster

Have a lovely day,
-Alex

Alexsolo

https://forum.fizz.ca/en/discussion/2637311/im-unable-to-send-message-to-the-client-service

Please get in touch using the following methods:

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Alexsolo

https://forum.fizz.ca/en/discussion/2637311/im-unable-to-send-message-to-the-client-service

During work are you connected to a VPN?

Lexore

During work, yes I'm connected to a VPN, but they tell me that the capped connection was at 50 Mbps, and they connection is fine when it's redirected from my phone, but not when I connect directly to the router. Also, that problem happens randomly, and with randomly duration. But, they same happen to my personnal computer, when I play game or stuff like that withoit VPN