I'm unable to send message to the client service
I have a lot of problem right now with my internet. I'm also not able to ask the client service the problem. I'm not also really bad with computer.
What can I do ?
I have a problem that happen sometimes only for some PC, there connection go to like 0-1Ko/s for sometimes 1 hour or even more. I share my connection to the same router from my phone and the connection is really good, but direct connect not...
Also, my router sometimes restart for no reason. I'm in a work meeting and I'm just disconnect for like 5 min, because also that routeur is really slow to start....
My last problem, all messages I send to client service from app are not send. They appear with a red warning icon. That happen since 2-3 weeks maybe or more. I've also lost all my history conversation with them....
Best Answer
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Hello Lexore,
I am sorry to hear about this situation.
I have verified your connection and some of the signals were not within normal values.
I recommend contacting our support team to investigate this further.
Here you can find some troubleshooting you can try in the meantime: https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster
Have a lovely day,
-Alex0
Answers
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Please get in touch using the following methods:
Either by the chat on the support webpage. Service Client | Support Technique | Aide | Fizz
Or the following:
Via Facebook: https://www.facebook.com/fizzca
Message privé sur Twitter : https://mobile.twitter.com/fizz_ca
Whatsapp : (438) 393-5814
If the chat bubble doesn't show up at first, it might indicate that the queue is full. Try again later.
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During work are you connected to a VPN?
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During work, yes I'm connected to a VPN, but they tell me that the capped connection was at 50 Mbps, and they connection is fine when it's redirected from my phone, but not when I connect directly to the router. Also, that problem happens randomly, and with randomly duration. But, they same happen to my personnal computer, when I play game or stuff like that withoit VPN
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