My Router is not working

Yannick T. #25412
edited September 25 in Internet

After yesterday's light storm, My router does want to turn on. I plug it into different electric plug. Same result. and I can't join Fizz because their bloody (?) is not appearing on the FAQ page.

Can someone provide me with a way to contact Fizz Technical team to send me a new router?

In a nutshell, I do have the internet at home.

Best Answer

  • Whizz
    Whizz Posts: 15,107
    Answer ✓

    Hello @Yannick T. #25412,

    Sorry to hear about that!

    I've noticed you've already contacted us on a private communication channel, and a technician appointment has been set. As for the chat bubble, make sure that you're logged into your Fizz account then access any FAQ page such as https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do, and it should show on the bottom right.

    If there's anything else we can do for you, we remain at your disposal!

    Have a good one, cheers!

    -Ionut

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