No lights on my modem and no internet

Shanny91 Posts: 2
edited September 24 in Internet

Tuesday we had a storm and the lightening seemed to have knocked out my modem. I tried unplugging it. Resetting it. Plug it into a new outlet. Nothing seems to work. Please assist me.

Best Answer

  • Whizz
    Whizz Posts: 15,562
    Answer ✓

    Hello Shanny91,

    I am sorry to hear about this.
    I can see that you already contacted our support team and they set up a service call for you.
    Please wait for the technician to arrive and he will make sure the connection will be working again.

    Have a lovely day,


  • Mataze
    Mataze ⭐ REFERRAL CODE ⭐ P62DG⭐ CODE RÉFÉRENCE ⭐ Posts: 1,017

    Hi @Shanny91

    Make sure the cable is not defective
    1. The network cable (RJ45) used to connect your device to the Wi-Fi modem may be causing this issue.
    2. Completely unplug the cable, then reconnect it at both ends.
    3. If the issue persists, test with another cable
    4. This type of cable is inexpensive and can be found at all major electronics stores

    If that doesn't work, defintely the modem had died

    Source :

  • My modem isn't even connected with that cable. Just the regular TV cable and electric plug

This discussion has been closed.