My internet has being going down frequently since yesterday

Tajinder

Hi I live in MTL , My internet has been a pain it has being getting dicsonnected and reconnected randomely since yesterday , when I click the chat button it seems to take like forever....

I have the black model , the 3 bottom lights keep blinking , the 2.4G and 5G and the other one has a screen like logo

The 5g is not available

What I have done , unplugged for 30 minutes and replugged , cleared cooked and cache made sure all the wires are connected properly

What are my options? I think the modem might be broken at this point

Whizz

Hello Tajinder,
I am sorry for the issue encountered,
I have verified your account and I can see that you managed to contact us in private.
We have set up an appointment with a technician in order to fix the connection issues.
Here you can see more details on the appointment: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
Thank you for your understanding!
Have a good one!
-Eugen

Olic

Since around 5 a.m. this morning, there have been problems with the Videotron network. Nothing should therefore be concluded for this period.

If your problem predates this:

if you have issue even with devices conneted by a network cable :

https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

if it's just the WiFi...

https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

But, before taking measures like resetting all the parameters, I would wait a bit. The network is really unstable right now...