Fizz says my payment failed for my internet but my bank statement says I was charged

nadiaetz
nadiaetz Posts: 1
edited September 18 in Internet

My internet is at risk of being suspended by tonight because my payment failed (not sure why). On my card’s statement it says I was charged twice on sep 15. I tried switching cards from my debit card to a credit card and when I press submit it just loads and loads so I haven’t been able to actually pay. What do I do to solve this?

Best Answer

  • Whizz
    Whizz Posts: 15,149
    Answer ✓

    Hello nadiaetz,
    I am sorry for the situation encountered,
    I have verified your account and I can see that you managed to get help from our customer service team.
    They have escalated a ticket in this regard.
    You can see the ticket in your Fizz account> Overview section.
    As soon as we have news, we will contact you via email.
    Thank you for your understanding and patience!
    Have a good one!
    -Eugen

Answers

  • swatt
    swatt Code de référence/ referral code: IAN66Posts: 881

    Hello @nadiaetz

    You must chat with an agent directly using the live chat function. To contact them on the live chat you have to go to any of the FAQs and click the (?) in the lower right corner of the screen. Once you do that you will have to click on the (...) three dots which represent the live chat function. https://fizz.ca/en/faq/resolving-issues

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