Modem lights not working

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julyobyrne
julyobyrne Posts: 1 ✭✭
in Internet

salut, it looks like my modem is fried. None of the lights are turning on. I unplugged waited and replugged. Not even the power light turns

E4663C85-1AF6-4A7F-A1E5-431AA611D699.jpeg

on!

Answers

  • Mamie
    Mamie Posts: 1,784 ✭✭
    edited September 2022
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    @julyobyrne

    It may fail and no longer connect to the Fizz network. You can contact Fizz customer service. Might have to replace it. The Fizz team can check on their side. Go to: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble with a question mark, you can chat with support. Chat is the fastest way.

    You can also use Facebook: https://www.facebook.com/fizzca/

    Private message on Twitter: https://mobile.twitter.com/fizz_ca

    WhatsApp: (438) 393-5814

  • ah727
    ah727 Posts: 807 ✭✭
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    Coda 4680: Avez vous essayé un Reset?

    (désolé pour l'anglais)


    Screenshot_20220916-102542_Google.jpg


  • Whizz
    Whizz Posts: 19,159 admin
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    Hello julyobyrne,
    I am sorry for the situation encountered,
    I have verified your account and I can see that you managed to receive help from our customer service.
    We have set an appointment with a technician to have a look at your modem and connection on site.
    Thank you for your understanding!
    Have a good one!
    -Eugen
     

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