Modem off line and not working
Best Answer
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Hello sosman,
I am sorry for the issue encountered,
I have verified your account and I can see that your plans are active and in good standing.
There are 2 plans at different addresses on your account.
Please, contact us in private in order to investigate further.
To contact us, you need to go to this FAQ: https://fizz.ca/en/faq/resolving-issues
Thank you for your understanding!
Have a good one!
-Eugen0
Answers
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I've restarted multiple times and I need to work?
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Hello @sosman
If you did a complete reset without result, now you must chat with an agent directly 24/7 using the live chat function. To contact them on the live chat you have to go to any of the FAQs and click the (?) in the lower right corner of the screen. Once you do that you will have to click on the (...) three dots which represent the live chat function. https://fizz.ca/en/faq/resolving-issues
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All conexions are affected :
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
Just Wifi :
https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
if nothing is wroking :
To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.
You can also use :
Twitter: https://mobile.twitter.com/fizz_ca
Facebook: https://www.facebook.com/fizzca/
Whatsapp: (438) 393-5814
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Mine just stopped also. Did layer 1 tshoot but the modem still couldn't receive any public IP. Probably a Wan/ISP issue...
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It's back in service on my ends now.
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