Payment error

RogerGrant
RogerGrant Posts: 4
edited September 18 in Internet

Just received a notification that my credit card payment did not go thru , the message reporter was « null » so I proceed to make the payment on the web site and it kept on spinning…. Now I see two credit card charges and the fizz web site still reports that I’m not paid up…. Is there a problem with the payment system? Am I going to get the second charge reversed ?

thanks

Best Answer

Answers

  • Whizz
    Whizz Posts: 15,149

    Hello RogerGrant,
    I am sorry for the situation encountered,
    I have verified your account and I can see that you managed to get help from our customer support team.
    We have escalated a ticket to our technical team in order to investigate and solve the issue.
    The ticket can be visible in your Fizz account> Overview section.
    As soon as we have news, we will contact you via email.
    Thank you for your understanding and patience!
    Have a good one!
    -Eugen

  • Thanks Eugen.

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