Payment error

RogerGrant

Just received a notification that my credit card payment did not go thru , the message reporter was « null » so I proceed to make the payment on the web site and it kept on spinning…. Now I see two credit card charges and the fizz web site still reports that I’m not paid up…. Is there a problem with the payment system? Am I going to get the second charge reversed ?

thanks

J_L_79471_ref_F77OI

Hello RogerGrant,

Here in the forum, we are Fizz users like you"

You should contact Fizz directly:

https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account

Click the green dot , bottom right of the page, option chat. You'll reach customer service this way.

Whizz

Hello RogerGrant,
I am sorry for the situation encountered,
I have verified your account and I can see that you managed to get help from our customer support team.
We have escalated a ticket to our technical team in order to investigate and solve the issue.
The ticket can be visible in your Fizz account> Overview section.
As soon as we have news, we will contact you via email.
Thank you for your understanding and patience!
Have a good one!
-Eugen

RogerGrant

Thanks Eugen.