Wi-Fi not working, please help

Jinkster

Hello,

my home internet is not working, the modem is lit up with the four first lights on (power, download, upload and status), but there’s no internet connection whatsoever, it doesn’t even show the internet availability as if it doesn’t exist.

yes I have tried resetting the modem many times, even turning off the electricity in my house and unplugging and replugging the router.

Olic

It's no working event with a network cable?

Try that:

https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

It's just the WiFi? Try those :

https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

Whizz

Hello Jinkster,
I am sorry for the situation encountered,
I have verified your account and I can see that you have contacted us in private in order to investigate what could have caused the issue.
You can try some troubleshooting steps from this FAQ:  
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
Thank you for your understanding!
Have a great day!
-Eugen