Why is my internet disconnecting everyday for the past two weeks?
Everyday my internet crashes at around the same time between 4am to 6am and it's slowly crashing sooner than the previous day. My internet crashes at 11pm - 12am now. I always have to unplug/plug the power cord to get my internet back.
FYI this all started when there was a storm in the Greater Montreal Area. My neighbour has the same problem where he has to unplug/plug too but he's with Vidéotron. I don't know if it's related.
Anyway I need a permanent solution because it's been going on for far too long
Help would be appreciated, Thanks !
Best Answer
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For this morning, it's probably a different issue. There are major outages on Videotron's network.
If the service cuts often, not to mention what is happening this morning, and you have tried the usual stuff, I think you will have to communicate directly with support :(
Usual stuff:
If it cuts even with cable network :
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
Just the WiFi cuts? :
https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
If nothing is wroking :
To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.
You can also use :
Twitter: https://mobile.twitter.com/fizz_ca
Facebook: https://www.facebook.com/fizzca/
Whatsapp: (438) 393-5814
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