Rescheduled appointment, but got a notification for previous appointment?
I initially scheduled an appointment for an install for this Thursday afternoon, but I later changed it to Saturday because I thought that I wouldn’t be home. I just received an email confirming my appointment for Thursday, but in my account it still says that my appointment is Saturday. When can I expect the technician to come?
Best Answer
-
Hello Laserface,
Thank you for your interest in our services,
I have verified your account and the correct date is the one you see in your Fizz account> my plans > manage plan> appointments.
The correct appointment was for Saturday, 17 September from 12:00 to 17:00.
Also, I can see that the technician already installed your services.
Here you can see the steps you need to follow to set up the WiFi as well: https://fizz.ca/en/faq/how-install-my-wi-fi-modem
Thank you for your understanding!
Have a good one!
-Eugen0
Answers
-
Fizz mentions that the information is on the website. I believe this is the one you should rely on.
https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
That said, you can check with customer service. Here, we are users like you...
To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.
You can also use :
Twitter: https://mobile.twitter.com/fizz_ca
Facebook: https://www.facebook.com/fizzca/
Whatsapp: (438) 393-5814
0
