Rescheduled appointment, but got a notification for previous appointment?

Laserface
Laserface Posts: 1
edited September 17 in Internet

I initially scheduled an appointment for an install for this Thursday afternoon, but I later changed it to Saturday because I thought that I wouldn’t be home. I just received an email confirming my appointment for Thursday, but in my account it still says that my appointment is Saturday. When can I expect the technician to come?

Best Answer

  • Whizz
    Whizz Posts: 15,149
    Answer ✓

    Hello Laserface,
    Thank you for your interest in our services,
    I have verified your account and the correct date is the one you see in your Fizz account> my plans > manage plan> appointments. 
    The correct appointment was for Saturday, 17 September from 12:00 to 17:00.
    Also, I can see that the technician already installed your services. 
    Here you can see the steps you need to follow to set up the WiFi as well: https://fizz.ca/en/faq/how-install-my-wi-fi-modem
    Thank you for your understanding!
    Have a good one!
    -Eugen

Answers

This discussion has been closed.