TV still streaming on WiFi but the rest all got disconnected from wifi

Brian H.
Brian H. Posts: 4
edited September 17 in Internet

Now I'm scared if I touch TV remote the last WiFi connection will be down too.

What is going on with Fizz Internet?

Best Answer

  • Whizz
    Whizz Posts: 15,149
    Answer ✓

    Hello Brian H.,
    Thank you for reaching out!
    I verified your account and the plan is in good standing.
    Also, there are no incidents reported in your area at this time from my verifications.

    The modem is online now and you should have an internet connection.
    Can you please, electrically restart your modem, by disconnecting the power cord from the back, wait for 30 seconds and then plug it back in?
    You might have to restart your devices connected to the Wi-Fi and with the ethernet cable too.
    Also, please disconnect the coaxial cable from the back and from the coaxial outlet, wait for 20 seconds then connect them back and make sure that it is well screwed at both ends. 
    Check this FAQ for more manipulations you can try yourself: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

    Thank you for your kind understanding!
    Have a good one!
    -Eugen

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