Most Recent Discussions
Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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Appointment date wrong!Hello! I booked an appointment for installation on 28 September initially. After that, I reschedule… -
I'm unable to send message to the client serviceI have a lot of problem right now with my internet. I'm also not able to ask the client service the…
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Can I please get help getting my stolen money back?I've been a loyal customer of Fizz for almost 3 years now. They have excellent phone plans and I ha…
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Password not workingI set up my modem, network name and password, but now it’s saying the password is wrong
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transactionI have a transaction from June 29, but my internet was not installed until end of July
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My Router is not workingAfter yesterday's light storm, My router does want to turn on. I plug it into different electric pl…
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Internet Activation not WorkingHi, it’s been a couple weeks or so since I’ve had Fizz and still I’m unable to connect or reach out…
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No lights on my modem and no internetTuesday we had a storm and the lightening seemed to have knocked out my modem. I tried unplugging …
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Unable to log in the Fizz app. How do I reset my password?We have been with Fizz for a year. Everything was well, until now. Our internet is slower than befo…
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I'm paying 60$ for 120mbps but now it's 53$Am I able to get it at 53 and do I keep my perks? And does it stay at 53$?
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"Payment failed" but my credit card is fine. Please help. Urgent.I received a text and email message "Payment failed" for Internet service. I know that m…
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I moved without changing my service address.I moved and took my router with me without changing my service address. I don’t want to have my wif…
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How do I talk to a live person to program a visit to change my modem that doesn't workHello, my modem stopped working and I can't reach anyone at customer service to assist me with a te…
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broken modemit seams impossible to talk to someone here, the chat sign is nowhere to be seen. modem is broken a…
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Take a appointment for the internet and they take first payment but no emails for confirmation?They take the money for the first payment but i did not receive the email for the confirmation and …
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appointmentI have confirmation of an appointment from 12 am - 5 pm At what time they are going to come? Should…
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Router stopped working suddenlyHello, My router's lights are all off and I longer have access to any home wifi. The router has no…
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Problem with payment - home internetI have an open ticket since 09-17-2022, until now I haven't heard from that time and every time I s… -
Customer serviceHi dears, I can't access the chat service, when I push the icon nothing comes....for WhatsApp and m…
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I broke my router by accidentally dropping it, what should I do next?I was moving furniture around the house and my router dropped to the floor, the back is broken and …
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Why is the chat button broken?I try to click chat and it dissapears , I litterally had to refresh 50x and then mid convo it stopp…
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My internet has being going down frequently since yesterdayHi I live in MTL , My internet has been a pain it has being getting dicsonnected and reconnected ra…
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Phone jack vs Coax jackHi, can I use a phone jack instead of a coax jack when connecting a new Fizz internet service? My …
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Why is my internet disconnecting everyday for the past two weeks?Everyday my internet crashes at around the same time between 4am to 6am and it's slowly crashing so…
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